Insights & news

Operational guidance, compliance updates and company announcements

Written by the managers running live contracts — not by a marketing department.

Martyn's Law: what venue operators should have in place nowIndustry Insight

14 August 2026

Martyn's Law: what venue operators should have in place now

Standard and enhanced tier duties are landing on venue operators. We set out the risk assessment, staff training and documentation you should already hold.

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Refreshing our officer training and site induction programmeService Standards

2 July 2026

Refreshing our officer training and site induction programme

Updated site inductions, customer service modules and conflict management refreshers are now built into the first two weeks on every new contract.

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Verified response: cutting false alarm activations in mixed-use estatesIndustry Insight

18 June 2026

Verified response: cutting false alarm activations in mixed-use estates

Camera-verified alarm handling reduced unnecessary attendance on one client portfolio by 41% in six months. Here is how the escalation protocol was rebuilt.

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New control room capacity brought online at our Hayes operations centreCompany News

3 May 2026

New control room capacity brought online at our Hayes operations centre

Additional monitoring positions and redundant connectivity now support round-the-clock coverage for distributed client sites.

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Why front of house is a security control, not a nice-to-haveIndustry Insight

22 April 2026

Why front of house is a security control, not a nice-to-have

The reception desk is where tailgating, unbooked contractors and hostile reconnaissance are either stopped or waved through. Training matters.

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Winter patrol planning: lighting, lone working and site riskCompany News

11 November 2025

Winter patrol planning: lighting, lone working and site risk

Darker shifts change the risk profile for mobile officers. Our winter operating brief covers lighting surveys, check-in intervals and route variation.

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Resources

Brochures and compliance documents

Company Capability Brochure

Full overview of our divisions, mobilisation process, vetting standards and service level framework.

PDF · 3.4 MB

Download

Service Standards & Insurance Pack

Our operating standards, vetting and training procedures, and current insurance schedule.

PDF · 1.8 MB

Download

Modern Slavery & Ethical Employment Statement

Our annual statement covering supply chain due diligence, right-to-work checks and pay standards.

PDF · 640 KB

Download

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We send a short quarterly operational briefing to client security and facilities leads.